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Return & Refund policy

At WatchDNA, we’re committed to supporting our local authorized watch dealers. That’s why, when you make a purchase on our platform, it will typically be shipped directly from the closest authorized dealer’s store to you. Expect a quick turnaround, with delivery within 2-3 business days.

In addition to offering free shipping across Canada, we also offer a Click & Collect option. With this, you can connect directly with a local authorized retailer and visit their store at your convenience to pick up your new timepiece.

Experience the convenience of online shopping with the added personal touch of in-store pickup.

For certain brands without local distribution, such as micro-brands, we’ll drop-ship the watch directly from their warehouse. In these cases, we’ll keep you informed about the delivery timeline, but please plan for 1 to 2 weeks for delivery.

After your watch has been shipped or picked up from one of our authorized retail partners, their store policies will apply to your purchase.

If you have any inquiries or questions, please don’t hesitate to reach out to us. We’re here to assist you in any way we can.

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